A live repository of 200+ GitLab research reports, with a research agent, a hypothesis validator, and semantic links out to customer quotes, support tickets, and sales calls. Context & Contributions GitLab produces a lot of research. By the time I…

While relatively new at GitLab, I was tasked with creating and piloting a usability benchmarking program to be used to systematically evaluate the current state of the product. This ended up being a KPI for the UX org, an addition…

Releasing a toolkit for agile integration of research and design insights Context & Contributions This project was born out of the realization that our organization’s agile practice was not lining up with our research and design philosophy. We wanted to…

A simple flowchart as an exercise in understanding Early in my time as a UX Researcher at Autodesk, there were only two of us on the team (there are 10 at the moment I’m writing this), and we needed ways…

Defining the UX research process for Autodesk’s Cloud Platform group Context & Contributions I was the second member of a two-person research team when I joined Autodesk’s cloud platform group. Part of our charter was to build out the practice…