Mapping the onboarding customer journey for GitLab Duo, from first awareness through ongoing feature use, to find out why onboarding was so painful and what to do about it. Context & Contributions We already knew from prior research that onboarding…

Six research artifacts, built with a team of five researchers, mapping what AI means for developer roles, the DevOps loop, and GitLab’s product strategy over the next several years. Context & Contributions GitLab’s design team was sprinting on a bold…

A competitive and market analysis of the fast-emerging AI code review space, with strategic recommendations for where GitLab could move next. Done in Q1FY27, so by the time you read this it’s undoubtedly out of date — but it wasn’t…

Mapping the real, systems-level work developers do with GitLab, from first day onboarding all the way through deploying features. Context & Contributions GitLab is a single application that spans the whole DevSecOps lifecycle: Plan, Create, Verify, Package, Secure, Deploy, Monitor,…

Laying a robust groundwork for platform analytics across an entire organization Context & Contributions Autodesk’s Cloud Platform (Forge) has several applications and services. Understanding how our customers work, how they use the applications or features is accomplished by using analytics…

A meta-study to make three years of research understandable, important, and actionable Context & Contributions The main focus for this project was Autodesk’s cloud platform (Forge) and better understanding the body of research that had been done on the experience…