Six research artifacts, built with a team of five researchers, mapping what AI means for developer roles, the DevOps loop, and GitLab’s product strategy over the next several years. Context & Contributions GitLab’s design team was sprinting on a bold…

Mapping the real, systems-level work developers do with GitLab, from first day onboarding all the way through deploying features, while imagining a future ‘Golden Journey’, driven by AI and agentic workflows that could alleviate or eliminate the biggest pain points…

A competitive and market analysis of the fast-emerging AI code review space, with strategic recommendations for where GitLab could move next. Done in Q1FY27, so by the time you read this it’s undoubtedly out of date — but it wasn’t…

Mapping the onboarding customer journey for GitLab Duo, from first awareness through ongoing feature use, to find out why onboarding was so painful and what to do about it. Context & Contributions We already knew from prior research that onboarding…

A two-quarter study uncovering over 230 different ways that GitLab’s own users, and its own team members, quietly route around the product instead of using it, and what that says about where the user experience falls short. Context & Contributions…

Laying a robust groundwork for platform analytics across an entire organization Context & Contributions Autodesk’s Cloud Platform (Forge) has several applications and services. Understanding how our customers work, how they use the applications or features is accomplished by using analytics…

A meta-study to make three years of research understandable, important, and actionable Context & Contributions The main focus for this project was Autodesk’s cloud platform (Forge) and better understanding the body of research that had been done on the experience…